What is an essential feature of an operations manual?

An essential feature of an operations manual is the inclusion of safety and operational guidelines. These guidelines are crucial because they ensure that all personnel are aware of the protocols necessary for the safe and efficient operation of an aircraft and the airline as a whole. They cover various aspects of flight operations, including standard operating procedures, emergency protocols, maintenance requirements, and compliance with regulatory standards. By providing clear instructions and detailed procedures, the operations manual helps mitigate risks and enhances the overall safety culture within the airline.

While aspects such as flight performance highlights or passenger entertainment options may be important to the customer experience, they do not address the operational integrity and safety that the manual is fundamentally designed to uphold. Similarly, marketing strategies are vital for promoting an airline's services but fall outside the purview of the operations manual, which focuses specifically on the day-to-day functioning and safety of the airline's operations.